What To Do If Your Wallet is Lost or Stolen

Realizing you lost your wallet can be a very scary moment. You don’t know if you misplaced it, or if it was stolen. Either way, having a plan can help you keep a level head, know what to do first, and help you monitor potential identity theft.

Wallet on the ground.
Prepare

 First, take these preemptive actions to minimize loss:

  • Don’t carry more credit/bank cards than necessary.
  • Photocopy the contents of your wallet. Copy both sides of your license, debit cards, credit cards, etc. This action will provide you all the account numbers and phone numbers to call in case of loss or theft. Keep photocopies in a secure, safe place.
  • Periodically update your photocopies to reflect any changes in debit cards, insurance cards, etc.
  • You should NOT keep your passport or Social Security Card in your wallet, but if you do, make sure to make copies and also keep them in a safe place.
If Your Wallet is Lost or Stolen

Stay calm. You have prepared by making photocopies of your wallet’s contents.

  • Locate the appropriate phone numbers from your photocopies. Call and cancel your credit cards, ATM, and debit cards immediately. With your Jefferson Bank Visa® Debit Card, you can go online and use Card Management to report your card as stolen.
  • File a police report immediately in the jurisdiction where the loss or theft occurred. This proves to card providers you were diligent, and it’s a first step toward an investigation.
  • Inform the Department of Motor Vehicles (DMV) that your license was lost or stolen.
  • Call the three national credit reporting agencies and the Social Security Administration immediately to place a Fraud Alert on your name and social security number.
  • If you have insurance cards in your wallet, notify your insurance company that your insurance IDs were stolen.

The numbers are:

Monitor your Accounts

Stay vigilant after you have reported your wallet contents lost or stolen to help prevent identity theft in the future.

  • Change your passwords for accounts that may have been compromised. 
  • Pay close attention to activity on your account and report any suspicious activity.
  • Review auto-pay services to ensure you have provided them with the new payment information.

Notices & Disclosures

Jefferson Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Jefferson Bank should contact the Texas Department of Banking through one of the means indicated below:

  • In Person or U.S. Mail : 2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294
  • Telephone No: (877) 276-5554, Fax No.: (512) 475-1313
  • Email: [email protected]
  • (link sends e-mail)
  • Website: www.dob.texas.gov

Investment and Insurance Products are:

  • Not insured by the FDIC or any Federal Government Agency
  • Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or Any Bank Affiliate
  • Subject to Investment Risks, Including Possible Loss of the Principal Amount Invested

Deposit products offered by Jefferson Bank. Member FDIC

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