Fraud Prevention & Cyber Security

At Jefferson Bank, we make the privacy and security of our customers' information a top priority. We are pleased to provide you with information about preventing fraud and identity theft, answers to common questions for some of the most important fraud prevention issues facing individuals today, and access to valuable online resources.

IMPORTANT NOTICE: Jefferson Bank will not initiate communication with customers by email, text message, or by telephone to request important personal information such as your name, account number, date of birth, social security number, card numbers, personal identification number (PIN) or security codes associated with your Visa® Debit Card, or your Online Banking User ID or password.

JEFFERSON BANK FRAUD DEPARTMENT PROTECTING YOU 24/7.

Our information security team use multiple systems to protect your accounts around the clock. Actions monitored include:

  • Debit card transactions
  • Check fraud (counterfeit, stolen, altered)
  • Scam attempts on customers
  • Identity theft
  • Wire fraud
  • Business e-mail compromise
  • Account number compromise
  • Online and mobile transactions

Tips to help you protect your personal information online

Strong Passwords
Make sure your passwords are unique and strong

Don’t use words or numbers someone could easily figure out, like your birthday. Choose combinations of lower and upper-case letters, numbers, and symbols and change them periodically. Don’t use the same password on multiple sites. A password manager tool can help you keep track.

Social Media
Don't share too much on social media

It’s fun to connect with people on social media, but it can also put your personal information at risk. Check privacy settings so you know who’s seeing your posts, and be cautious when posting your location, hometown, vacation info, birthday, or other personal details.

Wi-Fi
Use free, unsecured Wi-Fi carefully

Most free public Wi-Fi networks have very few security measures, which means others using the same network could easily access your activity. Wait until you’re at home or on a secure, password-protected network before performing online activities involving personal or financial information.

Attachments
Watch out for malicious links and attachments

Cyber-criminals are sneaky, and will often compose their phishing scams to look like legitimate communications from a bank, utility company, or other corporate entity. Certain things like spelling errors or a different email address than the typical sender can be a clue that the email is spam.

Sensitive Information
Don’t store sensitive information on websites

Check to see if the site is secure. Before entering personal information into a website, take a look at the top of your browser. If there is a lock symbol and the URL begins with “https,” that means the site is secure. Other ways to determine if the site is trustworthy, include reviewing the website’s privacy policy, contact information, or locating a “verified secure” seal.

Update your computer
Update your computer, tablets and phones

When there is a new update for your computer, tablet, or phone, install it as quickly as possible. These updates could protect your computer, tablet, and phone from the new malware and viruses that have been detected. Also, install a trusted malware protection service onto your devices.

Please contact the bank immediately if you have any suspicions that you have received these types of emails, text messages, or phone calls. You can reach our Fraud Operations Department at (210) 736-7474 or by email at [email protected].

See our latest upgraded Online and Mobile Banking Features in the INFO CENTER

Notices & Disclosures

Jefferson Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Jefferson Bank should contact the Texas Department of Banking through one of the means indicated below:

  • In Person or U.S. Mail : 2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294
  • Telephone No: (877) 276-5554, Fax No.: (512) 475-1313
  • Email: [email protected]
  • (link sends e-mail)
  • Website: www.dob.texas.gov

Investment and Insurance Products are:

  • Not insured by the FDIC or any Federal Government Agency
  • Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or Any Bank Affiliate
  • Subject to Investment Risks, Including Possible Loss of the Principal Amount Invested

Deposit products offered by Jefferson Bank. Member FDIC

EHL logo Blue

NMLS# 597833