Contact Us

Jefferson Bank

Main Line: (210) 734-4311
Jeff Line: (210) 736-7610 
Customer Service: (210) 736-7600
Card Services: (210) 736-7800
Electronic Banking Support: (210) 736-7230
Treasury Management Support: (210) 736-7206
Loan Operations: (210) 736-7333
​​​​​​​Fraud Operations: (210) 736-7474

P.O. Box 5190
San Antonio, Texas 78201

Notice: To protect your confidential information, please do not include account numbers or Social Security Numbers in your email message. Please contact us by phone directly at (210) 734-4311 to discuss confidential information.

General Information: [email protected]

Customer Service Hours:
Mon - Fri: 9am - 5pm

After Hours:
If your Check Card has been lost or stolen call (888) 297-3416 (U.S.) or (206) 389-5200 (international) OR if you have Online Banking, you can login and cancel your card immediately.


Use your phone to access account information anytime, night or day.

Simply dial (210) 736-7610, choose either English or Spanish.
When prompted, choose from one of the Jeff-Line options.

Jeff-Line options press:
For Checking or Money Market information 1
For Savings account information 2
For CD or IRA information 3
For Loan information 4
To transfer funds or make a loan payment 5
To change your Jeff-Line PIN 6
For interest rate information 7
To deactivate a lost or stolen ATM or Check Card 8
To activate your Visa Check Card 9
To speak to the operator 0
To complete this call press #
To repeat these choices press *