Contact Us

Jefferson Bank

Main Line: (210) 734-4311
Jeff Line: (833) JEFF LINE or (833) 533-3546
Customer Service: (210) 736-7600
Card Services: (210) 736-7800
Electronic Banking Support: (210) 736-7230
Treasury Management Support: (210) 736-7206
Loan Operations: (210) 736-7333
Fraud Operations: (210) 736-7474

P.O. Box 5190
San Antonio, Texas 78201

Notice: To protect your confidential information, please do not include account numbers or Social Security Numbers in your email message. Please contact us by phone directly at (210) 734-4311 to discuss confidential information.

General Information: [email protected]

Customer Service Hours:
Mon - Fri: 9am - 5pm

After Hours:
If your Check Card has been lost or stolen call (888) 297-3416 (U.S.) or (206) 389-5200 (international) OR if you have Online Banking, you can login and cancel your card immediately.


Use your phone to access account information anytime, night or day.

Simply dial (833) JEFF LINE or (833) 533-3546, choose either English or Spanish.
When prompted, choose from one of the Jeff Line options.

Jeff Line options Press:
For account balance 1
For account history 2
For bank information 3
For stop payment 4
To transfer funds or make a loan payment 5
To change your Jeff Line PIN 6
For interest rates 7
To activate or deactivate your Visa Check Card 8
For additional options
  • Future dated transactions
  • Get account information by email
To speak to the operator 0
To repeat menu options #
To go back to previous menu *

Investment and Insurance Products are:

  • Not insured by the FDIC or any Federal Government Agency
  • Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or Any Bank Affiliate
  • Subject to Investment Risks, Including Possible Loss of the Principal Amount Invested

Deposit products offered by Jefferson Bank. Member FDIC.