Card Management FAQs

Card Management is a free tool available via Online and Mobile Banking that gives you the flexibility to manage your Jefferson Bank Visa® Debit Card instantly. You can:

•  activate new debit cards.

•  temporarily enable or disable a card.

•  report a lost or stolen card.

•  apply card controls that can limit how your card is used.

•  share scheduled travel plans.

•  set alerts for spending limits and transactions.

Enrolling is simple and free.

1. Login to Jefferson Bank Online Banking or our Mobile Banking App.

2. Select Card Management, listed under Services on the Menu Tab.

3. Tap an eligible debit card.

4. Review and accept the terms and conditions.

When you receive a new debit card, you can go online to activate it anytime. Simply click on the card you want to activate in Card Management, listed under Services on the Menu Tab.

If you are certain your card has been lost or stolen, you can immediately deactivate your card. In Card Management, when you click on Card Details, you will find an option to Report lost or stolen debit cards. You can select Lost or Stolen to permanently deactivate your card without the ability to reverse. Once your card is marked as lost or stolen, the card is permanently blocked from any further use and you will need to order a replacement card.

If you are not quite sure if your debit card is lost or stolen, or if you simply misplaced it, you can temporarily disable your card. This blocks your card from being used until you have it back in your possession. Once you find it, enabling your card again is just as easy.

If you misplace your debit card, you can prevent unauthorized use of your card by disabling it. Once you are in Online or Mobile Banking, select Card Management from Services in the main menu. Select your card, then choose Enable/Disable Card directly below the card and confirm you want to temporarily block it.

Once you find it, enabling your card again is just as easy.

Yes! Once you are logged in to Online or Mobile Banking, select Card Management from Services in the main menu, then select Card Details. You will find an option for Card Controls. Here, you can limit your card transactions based on amount, geographical location, transaction/merchant type, and receive alerts via text and/or email for fraud and safety purposes.

Yes! You can have alerts sent via text and/or email that are based on the parameters you establish. Set your preferences based on spending amounts, the types of transactions that are made, and the types of merchants where your card has been used. Alerts help you keep track of when and how your debit card is being used and can let you know if it is being used without your knowledge.

To set alerts on your debit card, when you are logged in to Online or Mobile Banking, select Card Management from Services in the main menu, then select Card Details. There you will find the Alert option.

Notify us of your travel plan(s) so your card is ready to travel with you. This allows us to help protect you from fraud by letting us know when and where you will be traveling, and to reduce the chance of your card being declined for suspicious activity.

Login to Online or Mobile Banking, select Card Management from Services in the main menu, then select Travel Notifications below your card. This will let you select departure and return dates, let us know if you will be traveling domestically or internationally, and provide a contact phone number.

You may personalize your PIN by utilizing our PIN Now Management Service. To personalize your PIN, call (888) 891-2435 Domestic, or (206) 467-1552 International.

Yes! Once you are logged in to Online or Mobile Banking, select Card Management from Services in the main menu and select View Transactions next to the debit card image. You will see your transactions associated with the account linked to that debit card.

If you need to replace your debit card, please visit one of our local Banking Centers or call us at (210) 736-7600 during regular business hours.