Business Bill Pay Frequently Asked Questions


Our Treasury Management Business Online Banking User Guide and Guide to ACH and Wires will help you get started using the all-new Jefferson Bank Online Banking.

What is Bill Payment?

Bill Payment is a service that allows you to pay virtually anyone or any company through your Online Banking account. You determine who you want to pay, when you want to make the payment, and which account you want the payment to come from. It's safe secure and easy to use.

How do I enroll for Bill Payment?

Login to your account and click the "Bill Pay" link. You must review and agree to the Bill Payment Agreement.

Will my payees for Bill Payment convert to the new Online Banking system?

Yes, all of your Bill Payment payees will convert to the new system and 18 months of history will be available for your reference.

Who can I pay with Bill Payment?

You can pay virtually any business or individual with a mailing address within the United States.

Can I select any account on my Online Banking to use for Bill Payment?

Yes. Select the account on your Online Banking profile you want to use for Bill Payments.

How do I start using Bill Payment?

The first step is to add a payee, the person or company you wish to pay. Get started by clicking on “Adding a Payee”.  Enter the requested information. Typically this information can be found on your latest bill statement.  Once you add your payee, you can start making payments in seconds.

How do I make payments with Bill Payment?

Find your payee on the payments dashboard.  Enter the payment amount and date, then submit.

How are online payments delivered?

Payments are sent one of two ways, electronically or by paper checks. The majority of payments are delivered electronically. Your payment information such as your account number is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.

Is Bill Payment secure?

Paying bills online is one of the safest ways to pay your bills. Bill Payment helps guard against identity theft from lost or stolen checkbooks, bills and statements. It also increases your privacy because only you can access your account information, account numbers and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.

How long does it take before my payment is received?

Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check.

How are the scheduled payments processed with Bill Payment?

Most scheduled payments are sent electronically and funds are withdrawn from your account on the payment date.

What are the primary benefits of Bill Payment?

Here's a quick list of the many ways you can benefit from using Bill Payment.

Save time. With Bill Payment, you can receive and pay your bills online, all in one place. That means no more visiting multiple websites to pay bills or trips to the post office to mail checks. In addition, smart features such as recurring payments allow you to automate regular bill payments.

Save money. Paying bills online saves on postage, envelopes, late fees and checks. .

Stay organized. Your payment history is stored in your online account, so you won't have to sort through paper receipts or visit multiple websites to access past transactions.

Gain peace of mind. Paying bills electronically means no risk of mailed checks getting lost or stolen. Plus, you can stop worrying about missing a bill payment when you set up reminders and automated recurring payments.

What is eBill?

eBill is a feature that allows you to receive and pay electronic summary versions of paper bills directly from your Bill Payment account.

How do eBills work?

eBills are delivered directly to your Bill Payment account. Once you set up an individual eBill for a company you do business with, an eBill comes directly from that payee to your account. Examples of businesses that offer eBills are cable service providers, phone service providers, utility providers and credit card companies.

Will I still receive paper statements when I have eBill?

You will also continue to receive paper bill statements unless you contact the payee to stop sending those statements.

How will I know if eBill is available for a payee?

If a payee offers eBill, there will be a "Set up eBill" link next to their listing on your Bill Payment dashboard.

What are the primary benefits of eBill?

With eBill, everything you need is in one convenient location. Using eBill allows you to streamline your bill pay routine and have online access to your bills. That means you won't have to keep track of paper bills. In addition, you can view past bill summaries at a glance.

What information is included in an eBill?

Balance due, due date and minimum payment amount are included in your eBill. If you need additional details, there will be a link that lets you log into your account on your payee's website, or you can check your paper statement.

How do I pay an eBill?

To pay an eBill, simply choose the account you want to pay from, enter the amount you want to pay and schedule when you want the payment delivered.

When can I use my Bill Pay account?

3-5 business days after enrollment you will receive an email stating whether or not you have been approved for Bill Pay. You can use your Bill Pay services at that time.

Where can I find help for using Bill Pay?

Underneath the Online Message of the Day, you can find the "Just Ask" feature. When you click on that icon, you will be able to ask questions about anything Online Banking related. It will then bring up a list of topics related to your question. For questions concerning Bill Pay, please contact the Electronic Banking Department us during normal business hours at (210) 736-7230.

When are my Online Bill Payments processed?

Payments made before 3:00 p.m. CT Monday - Friday will be processed the same day. Payments made after 3:00 p.m. CT will be processed the next business day.

After adding a new payee, how soon can I schedule a payment with the new payee?

You can start scheduling payments immediately after adding a new payee.

Investment and Insurance Products are:

  • Not insured by the FDIC or any Federal Government Agency
  • Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or Any Bank Affiliate
  • Subject to Investment Risks, Including Possible Loss of the Principal Amount Invested

Deposit products offered by Jefferson Bank. Member FDIC.